FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, you will receive the same product as in the picture. However, product color tones will appear differently on different screens. We recommend that you check on more than one device before purchasing.

Where can I view my sales receipt?

After logging into your account, you can view your orders in the 'My Orders' section.

How can I return an item?

Return Policy

At cranebirdaccessories, we strive to ensure that you are completely satisfied with your purchase. However, since our products (ties, bow ties, and suspenders) are made to order, we generally do not accept returns or exchanges. Please review the details below:

  1. Return Eligibility

    • All items are made to order and are non-returnable and non-exchangeable.
    • Please ensure that you carefully check product specifications and measurements before placing your order.

  2. Situations Where Returns Are Accepted
    Returns will be accepted in the following situations:

    • If the wrong product was sent to you.
    • If there is a visible defect or damage that prevents the product from being used.

  3. Return Process

    • As we do not accept returns in general, there is no standard process to initiate a return.
    • However, in the cases mentioned above, please contact us at info@cranebirdaccessory.com.

  4. Refunds

    • All sales are final, and refunds will only be issued in the situations outlined above.

If you have any questions or concerns regarding your order, please feel free to reach out to us. Thank you for shopping with us!

Will you restock items indicated as “out of stock?”

We regularly check and update our inventory for out-of-stock products, taking into account the availability of raw materials used in production.

When Will My Order Be Shipped?

You can find the estimated shipping and delivery dates on the product page.

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